Terms and Conditions
Refund, Delivery and Returns Policy
Below you will find our current refund, delivery and returns policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today’s date. If you have any questions or comments about this policy, please do not hesitate to contact us; sales@ankuro.org.nz
Refunds and Returns Policy
We offer a 14 day satisfaction guarantee (excluding shipping). If you have received an incorrect item, you are not satisfied with the quality of the item, or the item was damaged during shipping, you will receive a refund of the purchase price. All returns are however, subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We would like for you to continue to do business with us, so your satisfaction is our first priority. Please examine the product upon arrival to make sure that it has arrived in good condition.
Our 14 day satisfaction guarantee does not include items that have been worn, used or altered by the customer, and are therefore not fit for restocking.
Please contact us before returning any product for specific information regarding your return at sales@ankuro.org.nz
Exchange Policy
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour within 14 days (excluding shipping). You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express). Payment must be received before the product is shipped.
Credit Card Charges
Your credit card will be charged hen you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Delivery Policy
Turnaround
All orders are shipped within 2 working days.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location, and includes packaging costs. Before the final checkout page you will be shown what the cost of postage and packaging will be, and you will have a chance to not place your order if you decide not to. The following shipping rates and delivery times are based on New Zealand Post guidelines and are therefore subject to their terms and conditions. http://www.nzpost.co.nz/Cultures/en-NZ/Personal/SendingMail/
| Within New Zealand | next working day | $4.50 |
| Australia and South Pacific | 3-10 working days | $6.60 |
| East Asia and North America | 3-10 working days | $8.60 |
| UK and Europe | 3-10 working days | $8.90 |
| Rest | 3-10 working days | $11.10 |